Menu
Cart 0

Frequently Asked Questions

 

 

About Our Candles

 

Q: How should I best burn a Wanderlust candle?

A: Our recommended burn time is 3-4 hours. On the first burn, allow the melt pool to reach the edges of the jars before extinguishing. This will allow the candle to burn evenly and prevent "tunneling." Be sure never to leave a candle unattended or in reach of children, pets or a draft. Allow the jar to cool completely before handling.

Q: How often should I trim the wick?

A: You should trim the wick before each lighting and anytime the wick starts flickering.

Q: How short do I trim the wick?

A: The ideal length is 1/8" - 1/4"

Q: How do I fix a tunneling candle?

A: A candle can tunnel for multiple reasons. Soy has a memory, if your candle is extinguished before a full melt pool is achieved on the first burn, the subsequent melt pools will not go past this first burn ring. You trim the wick too short. A quick fix is to take a hair dryer and melt the higher wax on the side so it settles to a more even surface.

Q: Do your candles burn clean?

A: Yes. We handcraft our candles so they don't emit black soot.

Q: Why soy?

A: We choose to work with soy wax for a variety of reasons. We love that it's renewable.We love that it burns cleaner and longer than paraffin. We love that it is biodegradable and cleans up with plain old soap and water. And mostly, we love working with soy because it's a natural and non-toxic product that we can touch with our hands every day.

Q: Do you test on animals?

A: We are happy to say we do not engage in any kind of animal testing nor do any of our suppliers.

Q: Are your candles vegan?

A: Our candles and fragrances are considered vegan.

Q: Do you use essential oils in your candles?

A: We use both fragrance oil and essential oil, but we do not exclusively use essential oils.

Q: Are your candles Phthalate free?

A: Yes! All of our products are now Phthalate Free.

Q: Can I reuse or recycle your glass jars?

A: We absolutely recommend re-using our glass containers for a host of green applications ranging from bud vases to pencil cups, succulents or just recycle! When a 1/4" or wax remains, discontinue use of candle. Dump the wax out and wipe clean. Soap and water can then be used to remove the wax residue. We do not recommend “re-filling” our glassware with other candles. The glass may have developed invisible stress fractures during handling and clean-out, rendering it unsuitable for further safe use as a candle container.

 

ORDERS & CUSTOMER CARE

 

Q: What is your return policy?

A:Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please visit our Return Policy page for full details.

Q: What forms of payment do you accept?

A: We accept all major credit cards along with PayPal.

Q: Can I use multiple Discount Codes in one order?

A: At this time our system will only allow 1 discount or coupon to be applied to an order at a time.

Q: Can I use a coupon code to purchase a gift card?

A: A coupon or discount code cannot be used with the purchase of a gift card.

Q: Can I send a candle as a gift?

A: Absolutely! If you would like a note or if it's going directly to the giftee, just make a note at checkout and we will not include a sales receipt.

Q: Can I get a refund on a gift card?

A: Gift cards are non-refundable.

Q: Do you have a catalog you can send me?

A: We keep everything online at this point which allows us to stay green and helps us keep our costs down. Any and all information about us is available on this website.

Q: Do you have tester or samples you can send out?

A: We do not offer samples of any kind. We tried to describe all scents the best we could. We would suggest reading the reviews or to order the $5 wax melts.

Q: Can I buy your products wholesale to resell?

A: We are currently accepting applications of retailers who are interested in bringing Wanderlust items to their customers. Please email us for details.

Q: Do you have a fundraising program?

A: Yes we do! Please visit our Fundraising page for details about our fundraising program available for schools, sports teams, or other non-profit organizations.

Q: Do you offer a Military Discount?

A: Absolutely! 25% Off Everything.

Q: What do the 3 letters mean on your Destination Collection labels?

A: This goes with the travel theme as they are the 3 letter airport codes for the nearest airport to the scent location.

Q: Is Wanderlust on social media?

A: At this time we are on Facebook, Instagram, Pinterest, Twitter and Tumblr. Please click the appropriate link at the bottom of any page to find us.

 

Shipping

 

Q: Do you ship internationally?

A:Yes and it starts at only $1.00

Q: How long does it take to ship my candle?

A: Once we have received your order, it will process and ship within 24 hours. If there is any kind of delay we will do our best to notify you right away.

Q: How much does shipping cost?

A: Free to the United States and starting at only $1.00 for the rest of the world.

Q: Do you ship to APO/Military personnel?

A: Yes! We pride ourselves on being a Military friendly company and would never not allow them to purchase our products. * All mail must be addressed to someone specific; addressing mail to "Any Service Member" is no longer permitted.

Q: Can I change my shipping address after I place my order?

A: Unfortunately, there is a very small window from the time we receive your order to the time it is boxed and labeled in our warehouse. Once it hits the warehouse processing we cannot make any changes to your order. Please double check your info before submitting an order.

Q: How long will it take for my order to arrive?

A: Domestic orders leave our warehouse within 24-48 business hours and take 2-3 days to arrive via USPS, 3-5 via FedEx. Canada orders, please allow 7-21 business days.

Q: How can I track my order?

A: You will receive an email with tracking information once your order has shipped.

Q: What shipping method do you use?

A: We most frequently use USPS, but FedEx, UPS, Spee Dee and DHL are also used.